Cloud Support Specialist
In Jan 2024, I joined Correlation One Academy -Cloud Support Specialist program – to be trained on Amazon Web Services. Presently, I’ve learned many aspects to AWS Support include Serverless, and Machine Learning.
Professional Summary
With over 20 years analytics experience in both the airline and healthcare industries, self-starter contributions have led to successful company growth as a developer, tester, and IT lead. A highlight of accomplishments includes creating a Tracking & Tracing database used by 40+ call center agents in the Operations department. which improved issue resolution by 6%. Recognized as a dedicated problem solver, leveraging today’s technology to generate revenue, improve processes, and save time.
Associate Portfolio Release Analyst
2019-2021
● Successfully coordinated production deployments for staging and production environments, achieving a 97% success rate of project implementation, with a significant 3% reduction in defects, enhancing stakeholder satisfaction through meticulous scheduling of weekly all-hands and department-specific meetings starting two months prior to go-live dates.
● Spearheaded the creation of Jira dashboards to monitor project statuses across multiple teams, resulting in streamlined communication and efficient pass/fail tracking, which contributed to informed decision-making processes and transparent reporting to key stakeholders.
● Demonstrated exceptional problem-solving by actively engaging in complex technical
troubleshooting, ensuring in-sync IT Deployment, System Testing, and Business/User Verification during critical weekend release windows.
● Fostered strong cross-functional collaboration by initiating and leading weekly all-hands meetings,
driving synchronization and preparedness across departments, which catalyzed a 3% defect
reduction and bolstered project delivery efficiency.
Technical Business Quality Analyst II
2012-2017
● Streamlined rigorous end-to-end business requirements testing processes, successfully reducing testing time by an average of 20 minutes per deployment weekend, enhancing overall deployment
efficiency for key healthcare applications across five states within the Blue Cross Blue Shield Enterprise (TX, IL, OK, NM, & MT).
● Demonstrated effective communication and leadership by serving as the weekly presenter on ethics
and compliance topics, reinforcing company standards and contributing to a well-informed team that consistently met organizational guidelines.
● Developed and implemented an innovative Excel percent counter tool to track and display real-time progress of testing phases, significantly improving transparency and enabling stakeholders to monitor deployment durations, which received high praise from business users and developers.
● Played a pivotal role in ensuring the stability of production environments by conducting meticulous
user acceptance testing (UAT), generating insightful reports, and utilizing analytics to guide multiple funded Medicare and Medicaid project releases, thus safeguarding annual release quality and
continuity.